anime expo chibi 2025 Registration Policies

Effective Date: August 14, 2025

CANCELLATION POLICY

By registering for a Society for the Promotion of Japanese Animation (SPJA) event credential, you agree not to sell, trade, or share your promotional code, email confirmation, or credential. If the SPJA determines in its sole discretion that you have violated any SPJA policies, your credential(s) will be cancelled and confiscated. Any monies paid will not be refunded, and your account will be restricted from participating in any SPJA event(s). Confirmations and/or credentials that have been sold or provided by anyone other than SPJA will not be honored.

You must register an individual name for each credential and each name must match a valid government-issued photo ID. If SPJA determines you have purchased more than one credential in your name for any day, SPJA has the right to cancel your duplicate credential(s) and issue you a refund less the processing fee. To protect their privacy, credentials for minors aged 14-17 are encouraged to be registered under the designated adult/guardian’s name instead. In these cases, please contact registration@anime-expo.org so we may add a note to your order stating the credential is meant for a minor.

EVENT CANCELLATION

SPJA reserves the right to cancel or postpone a SPJA event, or any part of the SPJA event, on limited or no notice in SPJA’s sole discretion. In the event of a cancellation or postponement of the SPJA event, SPJA shall not be responsible or liable for any costs, damages, fees, expenses, or other compensation associated with the SPJA event.

REFUND POLICY

All sales are final for all credentials purchased and, therefore, non-refundable. IMPORTANT: Review all items in your order before checking out to ensure you are purchasing the items you intend to buy.

Any and all payments made to SPJA are not refundable for any reason, including, but not limited to, failure or inability to use Credentials due to illness, epidemics, pandemics, public health crises, government restrictions, travel-related problems, natural disasters, acts of God, civil unrest, cyber-attacks, loss of employment and/or duplicate purchases. SPJA will not issue refunds, deferrals, or credits for Credentials that have been revoked.

All credentials are non-transferable to any other SPJA event.

SPJA reserves the right to change the Refund Policy at any time without notification.

CREDENTIAL RESALE POLICY

Event Credentials (badges or wristbands) cannot be reproduced or resold. Reselling of Credentials is NOT permitted. Credentials are immediately rendered void if altered in any way. The unauthorized resale of Credentials (including, but not limited to, “scalping”), the attempted unauthorized resale of Credentials, the unauthorized assignment of Credentials, the creation of counterfeit Credentials, or the unauthorized transfer of any Credentials to a third party are strictly prohibited and constitute an immediate forfeiture of your Credential(s) without compensation from SPJA. All Credentials are the sole property of SPJA and must be relinquished to SPJA upon request.

ShowClix is the only official ticketing platform authorized by SPJA for all credential and ticket sales. SPJA will not honor order confirmations or credentials purchased through any other online ticketing platform.

UPGRADE, DOWNGRADE, AND EXCHANGE POLICY

You can upgrade your 1-Day (or Child) credential to a 3-Day credential, based on availability, by sending an email with your request first to registration@anime-expo.org, on or before October 24, 2025 11:59 PM PT, for approval.

You can exchange your 1-Day credential for another 1-Day credential, based on availability, by sending an email with your request first to registration@anime-expo.org, on or before October 24, 2025 11:59 PM PT, for approval. Full details on how to submit your request can be found in the Anime Expo Help Center.

Downgrades are not permitted. Examples of downgrades include downgrading a 3-Day credential to any 1-Day, or any General Admission credential (for ages 14 and over) to a Child credential (badges or wristbands).

Ability to accommodate any upgrade or exchange request is subject to approval based on inventory availability and/or verification of order details and may result in the cancellation of the request.

CREDENTIALS & ENTRY POLICY

For security reasons, and to allow entry into the SPJA event, all attendees must always wear, possess, and present their credential while onsite or at any other venue/location utilized for any SPJA event as follows:

• Badges must be affixed on a lanyard, whether provided by SPJA or personally, and worn around the badge holder's neck or displayed in an openly visible location.
• Wristbands must be securely affixed to the Attendee’s wrist and remain on the Attendee’s wrist throughout the SPJA event.
• Tickets for additional events produced by SPJA, such as screenings, cafes,      concerts, and autograph sessions, must be presented during check-in via      physical ticket or on a digital device.

Each attendee must retain possession of their own credential for the duration of the SPJA event and may not loan or give the credential to anyone else. If credentials are not worn or presented correctly by an Attendee, SPJA reserves the right to refuse admission, service, and cancel the attendee’s credential at SPJA’s sole discretion without liability. All credentials are the property of SPJA and must be relinquished to SPJA upon request.

Anyone without a valid credential for the SPJA event, including a parent/guardian attending with a minor, will be denied entry and referred to the Registration Booth to purchase a credential.

AGE RESTRICTION POLICY

Purchase a credential appropriate for the child's age by the first day of attendance at the SPJA event.

• Children age 0-5 are free and not required to register for a credential.
• Children ages 6-13 must have a Child credential and wear it throughout the SPJA event.
• Children ages 14+ must have a paid 3-Day or 1-Day general attendee credential (see event webpage for current pricing).

Child credentials cannot be ordered individually and must be selected along with a valid general attendee credential in the same order. Professional credentials (for Exhibitor and Artist Alley participants) are NOT allowed to be worn by a minor attendee under the age of 18 at any time.

If you have already registered for a valid general attendee credential and need to order a Child credential, send an email to registration@anime-expo.orgfor assistance.

Attendees with professional credentials are not eligible to escort, or have in attendance with them, any minor attendees with a Child credential while fulfilling their professional obligations for the SPJA event and are not eligible to request a Child credential to be registered to their account.

Attendees age 13 and under must be accompanied by a parent or guardian, age 18 or older, for the duration of their time at the event, and the parent or guardian must have a valid credential to attend. We recommend attendees age 14-17 be supervised by a parent or guardian for the duration of the event. Attendees 17 and under must be accompanied by an adult to pick up their credentials at the Registration Booth. Please refer to the full Youth Protection Policy (Section 6) on the ax chibi website.

Any programming designated as 18+ will require attendees to have an 18+ wristband to present for admission at the door. An 18+ wristband can be obtained at any Info Services booth by presenting a valid government-issued photo ID that shows date of birth. 

ONSITE CREDENTIAL PICKUP POLICY

Attendees must pick up their credentials at the Registration Booth, beginning on November 7, 2025 (see the ax chibi website for hours of operation and location). The Buyer may pick up all credentials in their order or each individual Registrant (attendee/credential holder) can pick up their own credential as long as their name is assigned to an individual credential in the order details.

Upon arrival, you must present your registration order confirmation (via email, order number, or QR code) and a valid government-issued photo ID. The name on the ID should match the Buyer or Registrant’s name/information to pick up the credential(s). The Buyer’s registration order confirmation is also available in their ShowClix account (My Tickets) under the My Events tab.

All attendees under the age of 18 must be accompanied by an adult with a valid government-issued photo ID, to pick up their credential.

CREDENTIAL TRANSFER POLICY

Credentials are not required to be transferred to individual credential holders (attendees).

However, your personal information must match the order information to pick up your order. If SPJA is unable to verify your identity against the information listed on the order, the credential(s) will not be released to you.

VIOLATION OF REGISTRATION POLICIES

Violation of any SPJA policy will result in the immediate cancellation of your order(s) and restriction of your account, preventing you from participating in any future SPJA events. Any money paid by you for the canceled order(s) due to violation will be kept by SPJA and all associated credentials will be revoked (voided). Voided credentials are not allowed for entry or participation at any time.

Sharing/giving a credential with another person after it has been used is a direct violation of the Cancellation Policy.

Reselling a credential is a direct violation of the Credential Resale Policy.

Submitting a chargeback is a direct violation of the Refund Policy.

SPJA reserves the right to determine any violations not listed above, in our sole and absolute discretion.

LOST CREDENTIAL

Lost credentials are subject to a replacement fee. To purchase a credential replacement, go to Registration Booth for assistance.